We aim to respond to all emails within 1 working day. All queries or complaints will be handled in a professional manner.
We offer free delivery anywhere within the UK and operate a no quibble returns policy provided items are returned within 28 days of purchase.
We also operate two other website
BTR Direct Ltd: A website selling the full BTR range
Trading address: BTR Direct Ltd, Unit 803, 26 The Hornet, Chichester, PO19 7BB
Registered office address: BTR Direct Ltd, 3 Wayside Road, Littlehampton BN16 4DF
Place of Registration: England and Wales
VAT GB 854349307
Company No 5668581
Retail Ombudsman Members
As a responsible retailer and to provide our customers with added piece of mind in relation to our commitment to customer service we are a member of The Retail Ombudsman. The Retail Ombudsman is authorized by Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict Code of Conduct, which means that we are bound by their decisions. For more information visit www.theretailombudsman.org.uk or call 0203 137 8268
BTR Direct Ltd, 3 Wayside Road, Littlehampton BN16 4DF